NetGen Communications is proud to offer quality support at no charge for directly purchased products. You can also reach Support by calling the number below or by accessing the NetGen Support and Development site.



Access Product Support Documentation

Support and Development Site

Access the NetGen Support and Development Site

Product Support Questions/Issues:

Support tickets are to be submitted using this site. This process will ensure effective tracking of all support issues and provide you with a submission process that’s more reliable than email. The site is password protected, so have all of your techs register prior to needing to raise a ticket.

To submit a new ticket, follow these steps:
1. Click on “Support Tickets” on the top menu
2. Click on the “Insert New Item” tab
3. Enter all of your information into the form
4. Save it and you’re done

You’ll receive a confirmation email from with your ticket details and a link to view the ticket tracker.

Firmware Downloads

HX4 (End of Life)



Need Help? Call Us to get free Support at 770-449-7704